Have a question about our practice or counselling services? Below is a list of commonly asked questions. If your question is not answered here you can give us a call or get in touch through our contact page.

What is counselling/therapy?

Counselling is an engaged and purposeful conversation that helps people discover and create unique outcomes for the problems in their life. In counselling, the person (client) and the counsellor enter into a therapeutic relationship based on trust with the goal of increasing the client’s well-being. Counselling is a remarkable process whereby both the counsellor and client work together to re-establish or enhance the individual’s well-being. People will experience various outcomes in counselling which may include: deeper insight into their lives, improved life skills, relief from problems, decrease in emotional distress, healthier styles of being in relationships, decreased negative reactions to hurt or historical pain, tools to create positive change, and more. However, it is important to be aware that benefits in counselling accompany hard work outside of the counselling hour.

How do I know that I need counselling?

People access counselling for many different reasons. Ask yourself the following questions:

  • Do I feel stuck?
  • Is a problem creating conflict in my relationships?
  • Have I run out of tools for dealing with this problem?
  • Do my friends and family tell me I need to deal with this problem?
  • Do I feel alone in managing this problem?
  • If you answered yes to any of these, now is the time to seek counselling.

How do I know which therapist to see?

Personal fit is important. Have a look at the individual bios of each therapist and see if someone seems like a good fit for you. If you’re still unsure, we welcome you to call our office and chat with our admin team member who can help you decide which therapist would be a good fit.

What will I get out of counselling?

You will gain a deeper understanding of yourself and your problem. You will acquire tools, gain balance and experience a new enthusiasm for your life. Counselling can contribute to an improved ability to cope with stress and difficult situations and can increase understanding of yourself and others.

How long are counselling sessions?

Counselling sessions are typically 50 minutes in length. Arrangements for longer or shorter sessions can be made.

Does the counsellor keep the information private?

Eterna Counselling & Wellness places a high value on the confidentiality of the information shared by clients. Personal information that you share may be entered into your records in written form and your therapist is the only person who has access to your file. All information is kept confidential within the limits of the law. If for some reason there is a need to disclose your personal information, you will be consulted first and then asked to sign a form authorizing the transfer of the information. There are legal exemptions to confidentiality:

1) If you are ‘court ordered’ to access counselling, the court will likely ask for a report of your evaluation;
2) If you are involved in litigation, the court may subpoena your file;
3) If you threaten to harm yourself or someone else, the authorities may be notified;
4) If a child or vulnerable adult is being abused or neglected, the authorities may be notified.

What are the fees and preferred method of payment?

Fees range from $120 – $135 for individual sessions and $130 – $145 for couple’s/family sessions. Fees are based on the experience, expertise and years of practice for the therapist. Methods of payment accepted are Visa, MasterCard, debit and cash. We accept referrals from ICBC, Crime Victim Assistance, Worker’s Compensation Board (WCB), Ministry of Children and Families (MCFD),Veteran Affairs, Department of National Defence and self-referrals.

Can I use my extended health plan to cover the cost?

Not all extended health plans cover counselling expenses. Please check with your provider about your coverage, such as how many sessions are covered per year, service provider credentials required for reimbursement, etc. Please note that we do not bill extended health programs directly. You will be provided with an official receipt at point of payment which you can submit at your discretion.

What is the difference between a Registered Clinical Counsellor, Registered Social Worker and Registered Psychologist?

A Registered Clinical Counsellor (RCC) is a registered, licensed professional approved for private practice. An RCC will often have a Master’s degree in a mental health related field, and provide assessments and therapeutic counselling.

A Registered Social Worker (RSW) is a practitioner approved to work in BC by the province’s College of Social Workers. Approval from the College indicates that their credentials meet established standards, and that they have made a commitment to a Code of Ethics.

A Registered Psychologist is registered professional approved to provide a range of therapeutic and counselling services through private practice.

What if my therapist is not working out for me?

A successful counselling experience has to start with a good fit between you and your therapist. If you feel your current counsellor is not working out, you are welcome to see another one of our counsellors. If you wish to change counsellors, we will facilitate the transition to ensure your therapy continues as seamlessly as possible.

Do you have a cancellation policy?

We uphold a 24 hour cancellation policy. When cancelling an appointment with less than 24 hours before the scheduled appointment, clients agree to pay the full rate.

If your question is not answered here please feel free to contact us at 604.746.2025 or complete our online form.

604.746.2025 | info@eternacounselling.ca | TeleHealth Video Conferencing | COVID-19 Response